Frequently Asked Questions
Everything you need to know about your Kelme performance gear.
How do I determine the right size for Kelme soccer cleats?
Kelme footwear typically follows standard European sizing. We recommend measuring your foot in centimeters and referring to our detailed Size Guide located on each product page for the most accurate fit.
What is your return policy for performance apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain under-garments and compression wear may be final sale.
Do you offer international shipping for team orders?
Yes, Kelme ships worldwide. Shipping costs and delivery times vary by destination. For bulk team orders, please contact our dedicated sales team for customized logistical support.
How should I care for my Kelme jerseys and training kits?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid using fabric softeners or bleach, as these can damage moisture-wicking properties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track the status of my sports equipment delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.